If you are dissatisfied, have second thoughts, or wish to exchange an item purchased from the Chibir3xx online store, we will help ensure your satisfaction.
This online store adheres to the Norwegian Consumer Authority’s standard terms of sale for online consumer purchases. In short, this means that the product(s) you purchase from the online store will be delivered to your mailbox. If you are dissatisfied, change your mind, or wish to exchange the product(s) purchased from this online store, you may choose between an exchange or a refund. Simply send an e-mail to swaggot2014@hotmail.com within 15 days of receiving the product, and it will be arranged for you. Additionally, products are covered by a 2- or 5-year right to make a claim regarding defects.
Clauses 5, 6, 8, 10, and 14, taken from the Consumer Authority’s Standard Terms of Sale for Consumer Purchases of Goods Online, are relevant to www.chibir3xx.com:
5. PaymentThe seller may demand payment for the item from the time it is dispatched from the seller to the buyer. If the buyer pays using a credit or debit card, the seller may reserve the purchase amount on the card at the time of ordering. The card is charged on the same day the item is dispatched. In the case of payment by invoice, the invoice is issued to the buyer upon dispatch of the item. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt. Buyers under the age of 18 cannot pay via invoice. If the client changes their mind during the process (before the redesign is complete), Chibir3xx is entitled to have the client cover actual costs and the hours spent up to the point of cancellation.
6. DeliveryDelivery has taken place when the buyer, or their representative, has taken possession of the item. If the time of delivery is not specified in the ordering system, the seller shall deliver the item to the buyer without undue delay and no later than 30 days after the customer's order. The item shall be delivered to the buyer unless otherwise specifically agreed between the parties.
8. Right of withdrawal
The buyer may withdraw from the purchase of the goods in accordance with the Right of Withdrawal Act; however, the Act contains a specific exception for goods manufactured according to the consumer's specific specifications or which have been clearly personalized. Consequently, if a customer contacts Chibir3xx to order trousers sewn to their specific size, or requests a piece of furniture painted in a specific color, this is considered a custom-made item and is therefore exempt from the Right of Withdrawal Act. The buyer must notify the seller of their decision to exercise the right of withdrawal within 14 days of the start of the withdrawal period. This period includes all calendar days. If the deadline falls on a Saturday, public holiday, or other official holiday, it is extended to the next business day. The withdrawal period is deemed to have been observed if the notification is sent before the deadline expires. The buyer bears the burden of proof that the right of withdrawal has been exercised; therefore, notification should be made in writing (using the withdrawal form, email, or letter). The withdrawal period begins: For the purchase of individual items, the withdrawal period runs from the day after the item(s) are received. If a subscription is sold, or if the agreement involves the regular delivery of identical goods, the period runs from the day after the first shipment is received. If the purchase consists of multiple deliveries, the withdrawal period runs from the day after the final delivery is received. The withdrawal period is extended by 12 months beyond the original deadline if the seller fails to inform the buyer, prior to the conclusion of the agreement, of the existence of the right of withdrawal and the availability of a standardized withdrawal form. The same applies if there is a failure to provide information regarding the terms, time limits, and procedures for exercising the right of withdrawal. If the trader provides the information within these 12 months, the withdrawal period nevertheless expires 14 days after the day the buyer received the information. When exercising the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days after notification of the decision to withdraw has been given. The buyer bears the direct costs of returning the goods, unless otherwise agreed or the seller has failed to inform the buyer that they are responsible for return costs. The seller may not charge a fee for the buyer's exercise of the right of withdrawal. The buyer may examine or test the goods in a reasonable manner to establish their nature, characteristics, and functioning without losing the right of withdrawal. If the examination or testing of the goods goes beyond what is reasonable and necessary, the buyer may be held liable for any reduction in the value of the goods. The seller is obliged to refund the purchase price to the buyer without undue delay, and no later than 14 days after receiving notification of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold the refund until the goods have been received from the buyer or until the buyer has provided proof that the goods have been sent back.
10. Defect in the goods – the buyer’s rights and time limit for complaints
If the goods are defective, the buyer must notify the seller within a reasonable time after the defect was discovered or ought to have been discovered that they intend to invoke the defect. Notification is always deemed timely if given within two months of the defect being discovered or when it ought to have been discovered. A claim may be made no later than two years after the buyer took possession of the goods. If the goods, or parts thereof, are intended to last substantially longer than two years, the time limit for making a claim is five years. If the goods are defective and this is not due to the buyer or circumstances attributable to the buyer, the buyer may—in accordance with the rules in Chapter 6 of the Consumer Purchases Act and depending on the circumstances—withhold the purchase price, choose between repair and replacement, demand a price reduction, demand cancellation of the contract, and/or claim compensation from the seller. Notification of the claim to the seller should be made in writing.
Rectification or replacementThe buyer may choose between demanding that the defect be remedied or demanding delivery of a replacement item. However, the seller may refuse the buyer’s claim if fulfilling it is impossible or would entail unreasonable costs for the seller. Remedying the defect or delivering a replacement must be carried out within a reasonable time. In principle, the seller is not entitled to make more than two attempts to remedy the same defect.
Price reductionThe buyer may claim an appropriate price reduction if the goods are not remedied or replaced. This entails that the ratio between the reduced price and the agreed price corresponds to the ratio between the value of the item in its defective state and its value in a state conforming to the contract. If special reasons so warrant, the price reduction may instead be set equal to the significance of the defect to the buyer.
CancellationIf the goods have not been repaired or replaced, the buyer may also cancel the purchase if the defect is not immaterial.
14. Conflict resolutionComplaints must be addressed to the seller within a reasonable time, cf. clauses 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is unsuccessful, the buyer may contact the Consumer Council for mediation. The Consumer Council can be reached by telephone at +47 23 400 500 or via www.forbrukerradet.no.
Org.nummer: 936915361